Before you buy
Confirm the brand, full size, condition (brand-new or Tokunbo), quantity and final price in writing. Ask the seller to state the return or exchange window, eligibility, who pays for return transport and how a refund would be issued. We do not publish a universal deadline or refund promise that has not been confirmed for all orders.
If the delivery is incorrect or damaged
Keep the order confirmation and take photographs of the tyres, sidewall markings, packaging and any visible issue. Report the discrepancy through the contact method on your order confirmation as soon as possible, ideally before fitting or using the tyres. Do not use a damaged tyre.
If you ordered the wrong size
A tyre that has been fitted or used may be treated differently from an unused tyre. Ask about the exact exchange conditions before fitting; do not assume a nearby size will fit. Your rights under applicable Nigerian consumer law are not reduced by this guidance.
Independent retailer offers
Offers identified as being from other retailers are not CarTyres.ng orders. Any purchase from an independent seller is subject to that seller’s own fulfilment and return arrangements.
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